Library Survey Consultants

What is POLS?

Patron Omnibus Library Survey (POLS) is a comprehensive patron survey designed to investigate every major aspect of patrons' response to your library.

Overall opinion of and satisfaction with the library
Patron awareness of your key services
Ratings of your library on 21 specific factors such as collections, library hours, staff, newsletter, and Web site
Frequency of visiting the library
Which services patrons use such as borrowing printed books and AV materials, program attendance, and Web based uses
Improvements or enhancements that patrons want

Why Use POLS?

POLS is a professionally designed, tabulated and analyzed study that doesn't burden your staff with extra work.

It's a standardized survey that asks the same questions for every library. Your library benefits because:

Survey cost is greatly reduced compared to a custom survey
You can see how your library compares with other libraries participating in POLS

Custom questions of special importance to you can be added for an additional fee.

POLS has been successfully fielded in library systems, suburban rural libraries.

Want to learn more? Contact us