Library Survey Consultants


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Insightful and actionable
surveys and focus groups
for libraries

Getting to Know Your Community:
Ins and Outs of Surveys and Focus Groups

Nassau Library System
Uniondale, NY
June 10, 2008
9:30 am - 12:00 pm
More Information

Library Uses Survey in Annual Report

Reading Public Library used survey to shape planning and funding.
See how.

Ins and Outs of Community Surveys Expanded Workshop

North Suburban
Library System
May 21, 2008
9:30 am - 12:00 pm
Read more.

Ins and Outs of Community Surveys

PLA National Conference March 28, 2008
8:30 - 9:45 am
Read more.
Get PLA Hand-out

Are Patrons Ignoring Electronic Resources?

Get answers and suggestions from our recent surveys and focus groups. Read more.

Welcome to Library Survey Consultants, a division of Donna E. Fletcher Consulting, Inc. We specialize in working with libraries to understand what their communities want and need. Our services include:

Community surveys
Patron surveys
Focus groups
Individual telephone and in-person interviews
Research for Strategic Planning

Our studies bring insight to specific questions and issues, and provide actionable recommendations.

The president of the firm is Donna Fletcher, a former library trustee and board president, and a market researcher with over 25 years experience in conducting surveys, focus groups and needs assessments for corporate and library clients.

Tip of the Day
What's wrong with Question 1?

Context: Mail survey question (Asked of respondents who have visited library in past 12 months:)

Queston: Has anyone else in your household (other than yourself) visited the Library in the past 12 months?